Creating visual worlds..

Faqs

● Do I need to know a lot of technical info before contacting?

Not at all. We don’t expect everyone to know exactly what they want or need before contacting us. We’ll explain the different types of web and print design services we offer and help you decide what will work best for your individual needs and goals. Whether you know precisely what you’d like, or want to weigh the options, we’re here to help.

● Do you provide tech support?

We will be happy to provide technical support for any issues that arise with the html/css code and/or graphics on your template within 30 days of your installation. Your new web host will be happy to assist you with support and tutorials to assist you with adding your photos, text and product descriptions and any other issues that arise with your content management system and shopping cart.

● How long does it take to complete a website?

On average, our websites can take 4 – 10 weeks to complete. However, timeframes really depend on the size and complexity of the project. We work with you, and we need feedback and content from you as we progress. Creating a memorable website, takes a bit more time than most on the look and feel of the design. We’re all about quality, not quantity.

● Is a website going to cost a fortune? How much should I expect to pay for a website?

Our web design and development service costs are determined on a case to case basis. We have base fees for our standard websites, WordPress websites, and online shops, which may vary depending the platform from 450€ to 1500€  (approx 520-1,700 USD) However, every client has different needs and our prices are adjusted accordingly. We work with your budget to create a plan that maximizes the features and SEO benefits for every project. Our philosophy is that everyone should have a web presence, whether it’s a simple digital business card, a comprehensive corporate site, an online shop, etc… We offer solutions for everyone.

● I want to use a hosting provider that is not listed as ‘compatible’ on your site, what should I do?

Wherever you wish to use another hosting provider, this is fine, but you will need to install the design yourself with the help of your hosting provider. We will email you the images and html code you will need.

● Can I get the layered PSD files for my template?

We do not ever release layered PSD or any other layered/original design files with your purchase or otherwise, unless there is a special arrangement prior purchase.

● What is a Favicon?

A favicon, or ‘favorite icon’ is a small, 16×16 image that is shown inside the browser’s location bar and bookmark menu when your site is called up. It is a good way to brand your site and increase it’s prominence in your visitor’s bookmark menu.

● What format will the Business card Template be designed in?

All Business card templates are designed at high res 300dpi in .jpg or .pdf format to upload to Vistaprint or Moo for printing.

● Can you incorporate a logo I already have into my new site?

Absolutely! We can add your logo to your header. We do, however, have to respect copyrights, so if you want us to alter your logo in any way, you first need the permission of the person who designed it for you.

● I have images, but they are not really suitable, can you help make them look professional?

Sure, we can prepare your images for you for an additional 15€ per 5 images.

● Can I alter the layout or graphics of my design after purchase?

No. You are purchasing the license to use the template for your site, you are not purchasing the rights to the layout or graphics, we retain ownership of all graphics and layout. If you wish to purchase the copyright to your graphics and layout, please contact us to discuss purchasing the correct license.

● Do you support all browsers?

NO. We support all major browsers Firefox – Chrome – Opera – Safari. But we don’t support Internet Explorer. Why we do that? Well, IE6 is probably the buggiest, most unsafe, and problematic internet browser out there. IE7 is being abandoned even by the biggest names on the web and that’s because it is incredibly expensive to make websites and web applications work with IE6. Google officially announced that they would no longer support Internet Explorer 6 (IE6). Older browsers like IE6, they said, just don’t have the “chops” to handle today’s modern web browsing needs. Instead, they urge people to update their browsers. A few months later, Facebook also announced that they would no longer support IE7. In fact, Facebook’s new Timeline feature doesn’t even visually render in IE6.

● Can I get my custom order rushed to avoid the queue wait?

You may rush your order for a fee of 200€. Please contact us prior purchase to ensure the availability at the specific period. Rush orders will be started on within 7 days of payment.

● Do you offer a discount to returning customers?

We offer a 10% off discount to returning custom customers. Once your custom design is complete, you will receive by email a 10% off coupon that can be applied to any future premade, custom, or add-on order. Please save the coupon to your computer as it will need to be uploaded to the order form when you place your order.

● Will I lose anything on my blog by having a blog makeover?

No. Your posts and sidebar information (text, links, gadgets, music, etc) will remain the same, only the look of your blog will change. In some cases, the formatting of the text in the post changes. You will be able to post and add information to the sidebar(s) as usual. It is however strongly suggested that you save a back-up of your blog just in case something should go wrong.

● I can’t find the answer to my question.

We are always available to answer any questions you may have via email. Feel free to submit a request through my contact page and we will respond via email within 48 working hours. You can either use our contact form or sent us an email at info@weirdtalesdesigns.com